Cookie Policy

Last Updated: 3 September 2026

1. About this Cookie Policy

This Cookie Policy explains how WellAid Omnion (“WellAid”, “we”, “us” or “our”) uses cookies and similar technologies when you visit our website, including wellaid.uk (the “Website”). It should be read together with our Privacy Policy and Terms and Conditions.

We use cookies to keep the Website working, understand how visitors use it, improve our services, and—where applicable and with your consent—support embedded content and marketing.

2. What are cookies?

Cookies are small text files placed on your device when you visit a website. They allow a website to remember information about your visit, recognize your device, and provide certain functionality.

Similar technologies, such as pixels, tags and local storage, may also be used. In this policy, we refer to these collectively as “cookies” unless a distinction is necessary.

3. Types of cookies we may use

3.1 Strictly necessary cookies

These cookies are required for the Website to operate and cannot normally be switched off through our cookie preference tool. They may support functions such as security, shopping-cart operation, checkout, account access, load balancing, and remembering your cookie-consent choice.

Because these cookies are necessary for the service you request, they may be used without consent where permitted by applicable law.

3.2 Analytics cookies

We may use Google Analytics to understand how visitors use our Website, such as which pages are visited, how visitors arrive at the Website, and how the Website performs. Analytics cookies are optional and will be activated only where required consent has been obtained.

Google may process information collected through its services in accordance with its own terms and privacy information. We configure analytics as appropriate to reduce unnecessary collection and use.

3.3 Functional cookies and embedded content

We may use cookies or similar technologies to provide enhanced functionality. For example, embedded videos, maps, social-media features or other third-party content may set cookies when you interact with or load that content.

Where required, these technologies will remain disabled until you give the relevant consent. Blocking them may mean that some embedded features do not work.

3.4 Marketing and advertising cookies

If we use advertising or marketing technologies, such as advertising pixels or conversion-tracking tools, these will be treated as optional technologies and will be used only where the required consent has been obtained.

We will not use optional marketing cookies simply because you visit the Website.

4. Third-party services

Some Website features may be provided by third parties, including Google Analytics, video providers and mapping providers. These third parties may place or access cookies or similar technologies when their services are used.

Third-party cookies are controlled by the relevant third party and may change over time. We aim to keep this policy and our cookie settings reasonably up to date.

5. Online shop and payments

If you purchase products through the Website, necessary cookies or similar technologies may be used to maintain your shopping basket, process checkout, remember relevant preferences, help prevent fraud, and provide secure payment functionality.

Payment information should be handled by the payment provider used at checkout. WellAid does not intend to use cookies to collect your full payment-card number.

6. Your cookie choices

When you first visit the Website, where required by law, our cookie consent mechanism will allow you to accept or reject optional cookies and manage categories of cookies.

You can change your preferences at any time using the cookie settings or preference link made available on the Website.

You can also control cookies through your browser settings. However, blocking necessary cookies may affect Website functionality.

7. Cookie retention

Cookies may be session-based, meaning they expire when you close your browser, or persistent, meaning they remain for a set period or until you delete them. The retention period depends on the purpose of the cookie and the provider that sets it.

Our cookie-consent records may be retained for an appropriate period so that we can remember your choices and demonstrate compliance where necessary.

8. Changes to this Cookie Policy

We may update this Cookie Policy from time to time, for example when we introduce new Website features, change the services we use, or when legal or regulatory requirements change. The latest version will be published on the Website with its effective date.

9. Contact us

If you have questions about this Cookie Policy or how we use cookies, please contact WellAid Omnio using the contact details published on the Website.

Website: wellaid.uk

Email: hello@wellaid.uk

Business/legal contact details: WellAid, 10-11 High Street, Swansea, SA1 1LE, United Kingdom