Orders, Delivery & Returns
Orders, Delivery & Returns
Last Updated: 31 August 2026
SECTION 1 — Delivery & Shipping
Where We Deliver
WellAid delivers Omnion™ systems across the United Kingdom and internationally. Delivery availability and timescales for international orders may vary by destination. Contact us before placing an international order and we will confirm availability and estimated delivery for your location.
UK Delivery
Standard delivery timescales for UK orders:
Omnion™ — 3–15 working days, including setup coordination
Delivery timescales are estimates and may vary during peak periods or due to circumstances outside our control.
International Delivery
International delivery timescales and costs are confirmed at the point of enquiry. Import duties, taxes and customs charges may apply depending on your country — these are the responsibility of the recipient.
Delivery Costs
UK delivery costs are confirmed at checkout or point of order. International delivery costs are provided at the point of enquiry. We aim to be transparent about all costs before any order is confirmed.
What to Expect on Delivery
All Omnion™ systems are carefully packaged to ensure they arrive in perfect condition. Larger configurations — Pro and Ultra — may require a scheduled delivery slot and basic setup coordination. Our team will be in touch to arrange this once your order is confirmed.
SECTION 2 — Returns, Refunds & Cancellations
Our Commitment
We want every WellAid Omnion customer and partner to feel confident in their purchase. If something is not right, we will do everything we can to make it right.
Returns — Purchased Systems
You may return your Omnion™ system within 14 days of delivery, provided it is unused, in its original packaging and in the same condition as received. To initiate a return, contact us at hello@wellaid.uk within 14 days of delivery.
Return shipping costs are the responsibility of the customer unless the item is faulty or incorrectly supplied. We recommend using a tracked delivery service for all returns.
Once received and inspected, refunds will be processed within 10 working days to the original payment method.
Returns — Rental Agreements
Rental agreements may be cancelled in accordance with the terms set out in your individual rental agreement. Early cancellation terms vary by agreement type. Please refer to your agreement or contact us directly to discuss your options.
Cancellations — Purchase Orders
Orders may be cancelled within 24 hours of placement at no charge. After 24 hours, cancellations may be subject to a restocking or processing fee depending on the stage of fulfilment. Contact us as soon as possible at hello@wellaid.uk if you need to cancel.
Cancellations — Payment Plans
Payment plan cancellations are governed by the terms of your individual agreement. Contact us to discuss your situation and we will find the most practical resolution.
Faulty or Damaged Items
If your system arrives damaged or develops a fault, contact us immediately at hello@wellaid.uk with your order details and a description of the issue. We will arrange a replacement, repair or refund as appropriate — at no cost to you.
Non-Returnable Items
Consumables, accessories and any items that have been used or personalised are non-returnable unless faulty.
SECTION 3 — Purchasing
Outright Purchase
Omnion™ systems are available to purchase outright. Full payment is required before dispatch. Once payment is confirmed your order will be processed and delivered within the timescales outlined above.
Instalment & Finance Options
WellAid offers flexible payment options through a third party finance provider. Instalment plans, terms, eligibility and conditions are governed by the finance provider directly. By choosing an instalment option you are entering into an agreement with that provider — not WellAid. We recommend reading their terms carefully before proceeding. Contact us at hello@wellaid.uk for details on available finance options.
Order Confirmation
You will receive an order confirmation by email once your purchase is complete. Please check this carefully and contact us immediately if any details are incorrect.
SECTION 4 — Memberships & Subscriptions
What We Offer
WellAid offers both outright purchase and membership options for Omnion™ access. Memberships are available on a monthly or annual basis, with both auto-renewing and manual renewal options depending on your agreement.
Auto-Renewing Memberships
Auto-renewing memberships will automatically renew at the end of each billing period unless cancelled. You will receive a reminder before any renewal date. To cancel an auto-renewing membership, notify us at least 7 days before your next renewal date at hello@wellaid.uk.
Manual Renewal Memberships
Manual renewal memberships will not renew automatically. You will be notified ahead of your expiry date with the option to renew. No action is required if you do not wish to continue.
Membership Cancellations
Monthly memberships may be cancelled at any time with 7 days notice before the next billing date. Annual memberships cancelled within 14 days of purchase are eligible for a full refund.
SECTION 5 — Pilot Day
What Is a Pilot Day?
WellAid offers Pilot Days for facilities who want to experience Omnion™ in their own environment before making a commitment. A Pilot Day brings the system directly to your space — giving you and your clients the opportunity to experience it firsthand.
Booking a Pilot Day
Pilot Days are subject to availability and must be booked in advance. To request a Pilot Day, contact us at hello@wellaid.uk or call +44 75 80 300070. A member of our team will confirm availability, logistics and any associated costs before your booking is confirmed.
Cancellations — Pilot Day
Pilot Day bookings cancelled more than 5 working days before the scheduled date will be cancelled at no charge. Cancellations made within 5 working days may be subject to a cancellation fee to cover logistics and preparation costs. We will always communicate any applicable fees clearly before your booking is confirmed.
What Is Included
Full details of what is included in your Pilot Day will be confirmed at the point of booking. We aim to make the process as straightforward and valuable as possible for your facility.
SECTION 6 — Warranty
Standard Warranty
All Omnion™ systems are covered by a 12-month manufacturer's warranty from the date of delivery. This covers defects in materials and workmanship under normal use.
What Is Covered
Manufacturing defects
Electrical faults arising from normal use
Component failure under standard operating conditions
What Is Not Covered
Damage caused by misuse, negligence or accidental damage
Wear and tear from normal use
Damage caused by unauthorised modifications or repairs
Consumables and accessories
Extended Warranty
Extended warranty options are available for facility partners and professional environments. Contact us for details.
Making a Warranty Claim
To make a warranty claim, contact us at hello@wellaid.uk with your order number, proof of purchase and a description of the issue. We aim to respond to all warranty enquiries within 2 working days.
Last Updated: 31 August 2026
SECTION 1 — Delivery & Shipping
Where We Deliver
WellAid delivers Omnion™ systems across the United Kingdom and internationally. Delivery availability and timescales for international orders may vary by destination. Contact us before placing an international order and we will confirm availability and estimated delivery for your location.
UK Delivery
Standard delivery timescales for UK orders:
Omnion™ — 3–15 working days, including setup coordination
Delivery timescales are estimates and may vary during peak periods or due to circumstances outside our control.
International Delivery
International delivery timescales and costs are confirmed at the point of enquiry. Import duties, taxes and customs charges may apply depending on your country — these are the responsibility of the recipient.
Delivery Costs
UK delivery costs are confirmed at checkout or point of order. International delivery costs are provided at the point of enquiry. We aim to be transparent about all costs before any order is confirmed.
What to Expect on Delivery
All Omnion™ systems are carefully packaged to ensure they arrive in perfect condition. Larger configurations — Pro and Ultra — may require a scheduled delivery slot and basic setup coordination. Our team will be in touch to arrange this once your order is confirmed.
SECTION 2 — Returns, Refunds & Cancellations
Our Commitment
We want every WellAid Omnion customer and partner to feel confident in their purchase. If something is not right, we will do everything we can to make it right.
Returns — Purchased Systems
You may return your Omnion™ system within 14 days of delivery, provided it is unused, in its original packaging and in the same condition as received. To initiate a return, contact us at hello@wellaid.uk within 14 days of delivery.
Return shipping costs are the responsibility of the customer unless the item is faulty or incorrectly supplied. We recommend using a tracked delivery service for all returns.
Once received and inspected, refunds will be processed within 10 working days to the original payment method.
Returns — Rental Agreements
Rental agreements may be cancelled in accordance with the terms set out in your individual rental agreement. Early cancellation terms vary by agreement type. Please refer to your agreement or contact us directly to discuss your options.
Cancellations — Purchase Orders
Orders may be cancelled within 24 hours of placement at no charge. After 24 hours, cancellations may be subject to a restocking or processing fee depending on the stage of fulfilment. Contact us as soon as possible at hello@wellaid.uk if you need to cancel.
Cancellations — Payment Plans
Payment plan cancellations are governed by the terms of your individual agreement. Contact us to discuss your situation and we will find the most practical resolution.
Faulty or Damaged Items
If your system arrives damaged or develops a fault, contact us immediately at hello@wellaid.uk with your order details and a description of the issue. We will arrange a replacement, repair or refund as appropriate — at no cost to you.
Non-Returnable Items
Consumables, accessories and any items that have been used or personalised are non-returnable unless faulty.
SECTION 3 — Purchasing
Outright Purchase
Omnion™ systems are available to purchase outright. Full payment is required before dispatch. Once payment is confirmed your order will be processed and delivered within the timescales outlined above.
Instalment & Finance Options
WellAid offers flexible payment options through a third party finance provider. Instalment plans, terms, eligibility and conditions are governed by the finance provider directly. By choosing an instalment option you are entering into an agreement with that provider — not WellAid. We recommend reading their terms carefully before proceeding. Contact us at hello@wellaid.uk for details on available finance options.
Order Confirmation
You will receive an order confirmation by email once your purchase is complete. Please check this carefully and contact us immediately if any details are incorrect.
SECTION 4 — Memberships & Subscriptions
What We Offer
WellAid offers both outright purchase and membership options for Omnion™ access. Memberships are available on a monthly or annual basis, with both auto-renewing and manual renewal options depending on your agreement.
Auto-Renewing Memberships
Auto-renewing memberships will automatically renew at the end of each billing period unless cancelled. You will receive a reminder before any renewal date. To cancel an auto-renewing membership, notify us at least 7 days before your next renewal date at hello@wellaid.uk.
Manual Renewal Memberships
Manual renewal memberships will not renew automatically. You will be notified ahead of your expiry date with the option to renew. No action is required if you do not wish to continue.
Membership Cancellations
Monthly memberships may be cancelled at any time with 7 days notice before the next billing date. Annual memberships cancelled within 14 days of purchase are eligible for a full refund.
SECTION 5 — Pilot Day
What Is a Pilot Day?
WellAid offers Pilot Days for facilities who want to experience Omnion™ in their own environment before making a commitment. A Pilot Day brings the system directly to your space — giving you and your clients the opportunity to experience it firsthand.
Booking a Pilot Day
Pilot Days are subject to availability and must be booked in advance. To request a Pilot Day, contact us at hello@wellaid.uk or call +44 75 80 300070. A member of our team will confirm availability, logistics and any associated costs before your booking is confirmed.
Cancellations — Pilot Day
Pilot Day bookings cancelled more than 5 working days before the scheduled date will be cancelled at no charge. Cancellations made within 5 working days may be subject to a cancellation fee to cover logistics and preparation costs. We will always communicate any applicable fees clearly before your booking is confirmed.
What Is Included
Full details of what is included in your Pilot Day will be confirmed at the point of booking. We aim to make the process as straightforward and valuable as possible for your facility.
SECTION 6 — Warranty
Standard Warranty
All Omnion™ systems are covered by a 12-month manufacturer's warranty from the date of delivery. This covers defects in materials and workmanship under normal use.
What Is Covered
Manufacturing defects
Electrical faults arising from normal use
Component failure under standard operating conditions
What Is Not Covered
Damage caused by misuse, negligence or accidental damage
Wear and tear from normal use
Damage caused by unauthorised modifications or repairs
Consumables and accessories
Extended Warranty
Extended warranty options are available for facility partners and professional environments. Contact us for details.
Making a Warranty Claim
To make a warranty claim, contact us at hello@wellaid.uk with your order number, proof of purchase and a description of the issue. We aim to respond to all warranty enquiries within 2 working days.
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